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Select Choice Group Work from Home Training

Day 1

Let's learn how to answer phones, transfer calls, check voicemails, return peoples calls, respond through texts and so much more through our Phone System called Grasshopper.

Remember: it doesn't matter what position that you applied for, Technician, Sales, Admin, Management, the initial training is universal and we believe that sales training is vital to your success as well as ours.  Thank you for your continued understanding.  So please take this training seriously even though you may feel that it doesn't apply to you.  Trust me when I say, it does.

Watch this next video until the very end, past the credits.  You will be tested on the material.  Thanks.

What are the benefits of call tracking metrics?

  • Keep an eye on company performance with detailed numbers on call activity.

  • See whether employees are answering calls and having conversations.

  • Easily check for missed calls or hang-ups that you should respond to.

  • Better understand the customer profile of your inbound callers.

What is business SMS?

SMS for business, better known as business texting, lets you conveniently send and receive text messages on your business phone number rather than your personal number.

Provide quick updates to customers, confirm appointments, and reply back using the same recognizable number you take business calls on. You can also leverage business SMS to instantly reply to any first time caller. Try it out! Business text messaging is free when you sign up for Grasshopper!

What are the benefits of business texting?

  • Give your business another communication channel that more and more customers prefer.

  • Easily and quietly respond to missed calls when you’re in meeting or just can’t talk on the phone.

  • Make sure your clients have appointment times in writing with quick text confirmations.

  • Communicate visually with your customers and partners through business MMS picture messages (local numbers only).

  • Take business calls on your phone while typing out text replies on your desktop with the Grasshopper apps.

  • Business texting is free on your virtual phone number when you sign up for a free trial.

  • Follow up with clients quickly by giving your full team access to texting.

Grasshopper is much more than just a business texting app. You get many great features to go with it:

Make business calls using VoIP and WiFi.

A professional VoIP phone service solution for small businesses.

What is VoIP calling?

Voice-over-Internet-Protocol (VoIP) calling uses the internet to make calls, instead of traditional phone lines or cellular networks.

Grasshopper’s VoIP phone service gives you the flexibility a small business needs – call and text from anywhere with an internet connection!

Why should I use VoIP or WiFi to make calls?

  • Poor cell reception? No problem. Make business calls over your internet connection instead.

  • Save your minutes and data by switching to WiFi for outbound calls and texts.

  • Ensure you’re always accessible so you never miss important calls or texts.

  • Stay on top of your business communications, from anywhere with an internet connection.

We are requiring that all sales reps, including call center reps, be issued their own individual Frontier user id.

We can identify and immediately disconnect "bad reps"

From time to time, Frontier will advise us of a situation (ie fraud) that needs investigating.  If the issue is severe, Frontier will shut down the user id immediately.  By issuing every rep their own code, we can isolate that code.  Otherwise, if an agency has only one code, no one will have the ability to sell until the issue is resolved.

To set yourself up as a rep with your own user id, there are a couple of steps:

1.  The rep must understand, initial and sign a Frontier Zero Tolerance Pledge

This form details what is considered unethical sales practices and how to ensure a clean sale.

2.  The rep must complete a 25-31 question Frontier Knowledge Test with a 90% passing grade.

Frontier Knowledge Test - Sales Rep (masked)

*We have added a new email for sending in CSAs.  Your reps can use  REMINDER:  CSAs must be received by SATURDAY 8AM CST the week before payroll, or the sale will not paid.

Once a rep has completed the Zero Tolerance Pledge and passed one of the two Knowledge Tests, email the completed pledge to David at  We will set up a new user id for the rep.

Please let me know if you have any questions.  Thank you for your continued support of the Frontier Agency Program!

Please take a lot of notes because you will be tested.

Don't be overwhelmed, it's easier than you think....  You got this!

We are here to help you in your journey here at Select Choice Group a.k.a

You're doing a great job.  You are learning.

Learning is fun!

It's always very important to explain the Customer's bill to them.  With almost every company, the bill is very similar.  Once you've got this bill, you should be better prepared to go over almost all of the bills for all of the services that we offer.

The Hopper is a GAME CHANGER.  It's awesome.

If you haven't experienced the Dish Hopper, you are missing out.

IMPORTANT:  You can ONLY sell Dish in Florida.  If you are selling Dish anywhere else, you MUST get Jerome Robinson's approval first.  VERY IMPORTANT.  Sell another product outside of Florida.  Thank you.

Re-watch these videos if you think that you've missed anything.  Remember that you will be tested on this. 

Reminder: IMPORTANT:  You can ONLY sell Dish in Florida.  If you are selling Dish anywhere else, you MUST get Jerome Robinson's approval first.  VERY IMPORTANT.  Sell another product outside of Florida.  Thank you.

Where can you sell Dish without approval?

IMPORTANT:  You can ONLY sell Dish in Florida.  If you are selling Dish anywhere else, you MUST get Jerome Robinson's approval first.  VERY IMPORTANT.  Sell another product outside of Florida.  Thank you.

Sell another product such as DirecTV or AT&T TV if you cannot sell Dish TV

The customer can save $12 a month if they choose to get their locals from an off air antenna instead of thru Dish

An off Air Antenna is NOT FREE.

The cost of an OFF AIR ANTENNA depends on where they live.


First of all, you need to know where the Local Antennas that distribute the locals channels in Florida are: Bithlo (east of Orlando), Tampa, Gainesville, Tallahassee, Miami, West Palm Beach, Fort Myers & Jacksonville.


Now you need to gauge the distance from each Distribution (sending) Antenna to the Receiving Antenna (the antenna that we would install on the customer's home).  You are going to Charge the customer $10/mile from the desired Local Channel Area.  So for example: if you were to map the shortest driving distance from our store at: 17860 SE 109th Ave. Summerfield, FL 34491 to The Orlando DMA (the Bithlo towers), you would find that the total mileage of 74.3 which we would round up to 75 miles and then multiply that by $10 a mile which would give us a total Antenna cost including installation and all applicable materials including amplifiers of: $750.  This includes the poles necessary to get up to 40ft. in the air.  We can go as high as 80ft. but there would be an additional costs involved for time and material.  The minimum charge for an OFF AIR ANTENNA SYSTEM is $249.

Please re-read this and notate all of this.  We can install Off-Air Antennas all over Florida.

We offer a 5-year warranty on all of our installations except where the local channel moves their location or an amplifier stops working or an act of God such as a Tornado, Hurricane or Major Storm or power outage of any kind, (power outages can cause devastating power spikes that can cause serious harm to both antennas and all of their components).

Always pitch OFF AIR Antenna Systems to customers.  Jerome Robinson has been able to get as many as 81 local channels for a household but we guarantee a minimum of 32 channels.  It all depends on where they live and any obstructions that may be in the way.

Off Air Antenna Systems can get the customer many channels that they can't get with satellite or Cable TV.  Really great channels.


Here are some of those Local Channels:




WB or The CW




Cozi TV

The World Channel

Florida TV


PBS Kids



Antenna TV

Justice Network

Quest Network



Heroes & Icons

azteca america



Court TV


Estrella TV

MY network TV

Start TV

Light TV

Dabl (A new lifestyle network)






get TV








OFF AIR ANTENNA Systems do NOT necessarily get all of these channels.  It can greatly depend on where you live.  In addition to these channels, because of where you live, you may get additional channels that aren't listed here.  For example, there are additional weather stations, news stations, University stations, Public Access, Local Government Stations, PBS stations, Religious Stations, children stations and radio stations that are broadcasted over TV.

There are many different shows and movies that you can ONLY get with an OFF AIR ANTENNA.  The number one BEST learning channel for kids can ONLY be found on OTA (Off Air Antenna).  The best local weather and older TV classics like Chips, older westerns and other family favorites are all on OTA.

With OTA, you don't need anything else unless you want cable type channels like Fox News, CNN, HBO, USA, The Golf Channel and others like them that aren't listed above.  OTA is amazing and very addictive.  And the best part is that with exception to the cost of the antenna and the installation, you'll never have a bill again.  That's right, it's totally FREE!

What are you waiting for?  Take all this down in your notebook and start selling OTA as soon as you complete this training.  Oh, and the commission???  Your commission is really, really high.  This makes for a great add-on to your sale.

Customers that you sell can routinely log onto our website for an up-to-date channel guide.

You've got this, keep watching the videos and taking notes

You're learning, so keep it up!

Remember to take notes

Please take this seriously

Remember to take notes

You're doing good.

The best part has yet to come.  Keep up the good work.

You're almost done with "Page 1" or "Day 1" of the Training

Just a little more to go

You're doing great.

Take a breath.  Last video of the day is next.

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